Our 7 Day Assurance

At WatchAuction.co.uk our aim is to have your auction goods sent out to you within 7 days of the auction ending. In order for us to meet this is we have introduced our 7 day turnaround.

 

How does that apply to me?

If you are the winning bidder of a watch: You will have been provided with an invoice with our banking details in order to make a payment. We will allow 2 business days after the Auction to receive funds in to our account.

If after 3 days you have not made a payment, one of our team will contact you to get an update for our seller.

If after 4 days you have failed to contact us, we may then begin the cancellation process. This means that as of day 7 of nonpayment you will be charged a fee for failure to complete the transaction.

If at any point you need help with the payment process, you can call us on 03306 35 35 35 , email us info@watchauction.co.uk.

If you are the seller of a watch: Once the Auction has ended, you will be notified on how much you are due to receive from the sale of the watch through your account.

Within 2 working days we should have received funds from the winning bidder of your watch. These funds will then be cleared and the agreed amount will be transferred to you by the 3rd day of the Auction ending.

If within 6 days we have not received the funds from the winning bidder, we will make contact with you to discuss the progression of the sale and the next steps to be taken.